Privacy policy

Last updated: 21 October 2026

Oak Glen Live Sales Board (“the app”) is provided by Oak Glen. This policy explains what information the app handles when a merchant installs it on a Shopify store.

Information we access

• Your store’s domain, name, currency and time zone, and the access token Shopify issues when you install the app.
• Orders from the last 14 days: order ID, time, current total, whether it was cancelled or a test, and the titles and quantities of the items. We use these only to show your sales board.
• Your board settings and a monthly count of orders shown, for your plan.
• Basic information about your staff account shown by Shopify during login, used only to keep you logged in.

Information we do not collect

The app does not read or store customer names, email addresses, phone numbers or addresses, and the board never shows them. We do not sell or share any data.

Board links

Your board is shown at a private link that only you share. Anyone with the link can see your sales totals and recent order amounts. You can replace the link at any time in the app, which stops the old one working.

How information is stored

Data is stored on Cloudflare’s infrastructure. Orders older than 14 days are deleted automatically. When you uninstall, board data and sessions are deleted straight away. Request logs are kept for a short time for troubleshooting.

Your rights

We respond to Shopify’s data request and deletion webhooks. You can also email us to ask what data we hold or to have it deleted.

Contact

Email hello@start21.online.